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1. General Questions

a. What is ;Play Music Downloads?
b. Is downloading music here legal?
c. How do I search for songs?
d. How does downloading music on ;Play music downloads different from what I download from Kazaa and other music sites.
e. How much do songs cost?
f. How much do albums cost?
g. Is there a subscription fee or any other additional charges?
h. Why can't I find a song or music genre I'm looking for?
i Why should I download music from ;Play?
j. What can I do with the music I downloaded?
k. What does CD-quality mean?
l Are music downloads from ;Play safe?
m Are music downloads from ;Play legal?
n Sometimes I see a message that a song on an album is not available. Why can't I buy it?
o Sometimes I see a message that songs on an album are not sold individually. Why can't I buy individual songs?
p I don't live in Singapore. Can I download music from ;Play?
q Can I send a music download as a gift to someone?

2. Technical Requirements

a What are the system requirements for using Music Downloads at ;Play?
b What file format do Music Downloads come in?
c Do I need a high-speed Internet connection to download music?
d How long does it take to download a song?
e How much disk space do I need?
f Can I download through a corporate firewall or proxy server?
g Why won't my computer play the music files I downloaded?
h My Windows Media Player is not working. What do I do?
i How do I install, configure, and troubleshoot Windows Media® Player 9?
j Will media players other than the Windows Media® Player 9 play, burn and transfer WMA files?
k Why do you only recommend Windows Media Player version 9.0 or newer?
l Do I need to be connected to the internet to listen to my music?
m Can I play music from ;Play Downloads on my Macintosh® computer?
n My CPU usage is really high when I play music. Can I free that up?
o Can I transfer the music I download to a portable player?
p I bought a new computer. Can I transfer music downloads from ;Play to this new computer?
q When I click the "Add to Music Cart" button to buy a song, nothing happens. What should I do?

3. Registration

a I am an existing StarHub user. Why do I need to register again?
b How do I register?
c Does StarHub use cookies?
d. Why is registration information important?

;Play ID & Password
e What if I forgot my password and/or ;Play ID?
f How to reset my password?
g Why doesn't my password work?
h How do I change my password?

Activate/Login
i How do I activate ;Play account?
j How come I cannot login ?
k How come I still cannot login after resetting my cookies?

4. Buying Music

a When I click on buy, nothing happen, why?
b I have turned off all the pop up blockers, and still no confirmation pop-up, what should I do?
c Nothing perculiar with my programs in the system. What other possibilities that cause my browser to block pop-ups?

5. Paying for My Music

a Do I have to pay?
b Do I need to subscribe?
c What kind of payment can I use?
d How to pay using credit card online
e Is it secure?
f Paying via Vcard using your Internet Banking account
g How does this work?
h Is it secure?
i Why should I create an account with MySpace?
j Where can I view all the music downloads I've purchased from ;Play
k What do I do if I accidentally delete a song from my computer that I purchased from ;Play?
l I had to reinstall system software on my computer. After restoring the music files, I found that they wouldn't play. What should I do?
m Do I have to pay GST?
n Can I return a song?

6. Downloading Music

a What computer should I use to download my music?
b What happens when I download a song?
c Do I need to adjust the settings of my Windows Media® Player 9?
d Why can't I download an entire album at once?
e How many days do I have to download a song after I purchase it?
f How many days do I have to play a song for the first time after I purchase it?
g How long does it take to download music?
h How often can I download the purchased music?
i How can I see all the songs I have downloaded in the past?
j If I lose the song, can I download it again?
k What if my download is interrupted?
l Can I buy music from outside Singapore?
m Where on my computer did my downloads get saved to?
n How do I know that music downloads are safe?
o What are the steps I need to take to download music?
p What format does the music come in?
q What is the difference between WMA, WAV, AAC and MP3 music formats
r How can the music I downloaded from ;Play Music downloads be converted to the other formats?
s Can I download music using GPRS?
t What is zip format? My PC cannot recognise the format.

7. Transferring Music

a Can I upload my music onto internet web sites?
b How many ways can I transfer my downloaded music?
c How do I burn the music downloads into CD?

Burning

d What do I need to burn songs I download onto a CD?
e How many times can I burn a song onto a custom CD?
f What's the difference between internal and external CD burners?
g What's the difference between "plus" and "minus" CD burners and CD media?
h Where can I play the CD that I burn?
i What's the difference between CD-Rs and CD-RWs?
j What should I do if I have trouble burning CDs?

Other Transfers

8. Playing my Music

a Why do I need Microsoft Windows Media® Player 9?
b Do I need to adjust the settings of my Windows Media® Player 9?
c How do I install, configure, and troubleshoot Windows Media® Player 9?
d What should I do if I have trouble playing music?

9. Usage and License Rules

a Are music downloads from ;Play legal?
b What are the restrictions on how I can use the music I download?
c Where can I find the End User License Agreement that I agreed to when I made my first purchase?
d Can I upload songs to a shared music server?

`10. Gift Voucher

a What is Gift Voucher?
b How to download songs using Gift Voucher?
c Can Gift Voucher be used more than once?
d Can the expiry date of Gift Voucher be extended?
e How to check my Gift Voucher download history?
f I have select lesser songs than what I am entitled to, can I select more?

11. Usage Rights Settings

a Why is there a different usage rights settings for different albums?
b Where can I check my music rights settings?
c I have previously downloaded some songs with 3 burns and 2 transfer, now it is unlimited transfer and 10 burns, can I download the license again to enjoy the higher rights settings?
d I have downloaded my tracks, how do I know it what is it's rights setting?

12. Contact Customer Support

  
 
 
1 General Questions
2 Technical Requirements
3 Registration
4 Buying Music
5 Paying for My Music
6 Downloading Music
7 Transferring Music
8 Playing Music
9 Usage and License Rules
10 Gift Voucher
11 eCertificate
12 ;Play Radio
13 Usage Rights
14 Contact Customer Support
 
 
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